Fasadenor.no strives in collaboration with our suppliers to offer the best guarantees in the industry and all goods at Fasadenor.no are therefore covered by guarantees. We provide a full guarantee on all products in accordance with the Norwegian Purchase Act. You as a customer should feel safe when shopping with us. In cases where you yourself have caused the damage, such as through incorrect assembly or incorrect handling, Fasadenor.no will not take responsibility for your product. You must cover all costs that Fasadenor.no will have with this. Always keep the invoice, as it will serve as proof of warranty. If you have paid in another way, you must keep the receipt that you receive via email in connection with the delivery of the goods, as it serves as proof of warranty in these cases.
Complaints
If the buyer discovers quality defects in delivered goods, we ask the customer to contact Fasadenor.no as soon as possible via email: post@fasadenor.no so that we can correct the error. In cases where the product is replaced, it is the customer’s responsibility to return the defective product. A return that occurs on the basis of a complaint is paid for by Fasadenor.no
In the event of any visible or hidden damage, we require photo documentation of the damage. If you wish to make a complaint, please contact us via email at post@fasadenor.no
Other warranty questions can be asked to customer service.
Should you receive the wrong product, please contact customer service as soon as possible. Wrongly picked products must not be assembled or opened. In this case, the customer is deemed to have approved the delivery. This does not apply to circumstances that make it possible to see that the wrong product has been delivered only during assembly. In these cases, we will correct the error.
Force Majeure
Fasadenor.no cannot be held liable for failure to fulfill certain obligations when this is due to extenuating circumstances as described below. This also applies if the circumstances prevent, make difficult or delay completion.
Extenuating circumstances include measures or exceptions from authorities, new or amended legislation, conflict in the labor market, blockades, fire, flooding, sabotage or accidents of a larger scale. Force majeure includes decisions by authorities that negatively affect the market and products, e.g. decisions on warning texts, sales bans and more or an abnormal decline in the market.
Disputes
Disputes are resolved through the Consumer Council or by a Norwegian court in accordance with Norwegian law.
Right of withdrawal
For private individuals, the Right of Withdrawal Act applies. According to the Norwegian Right of Withdrawal Act, the customer has the right to cancel their purchase, without having to state a reason, within 14 days of receiving the goods and completing the cancellation form. If the right of withdrawal is exercised, it applies to the purchase in its entirety. If the right of withdrawal is exercised, the customer is responsible for the return shipping.
The Right of Withdrawal Act contains restrictions when it comes to manufacturing purchases. According to Section 11, second paragraph of the Act, the deadline runs from the time the required information is received. In line with Section 16 of the Act, it can be agreed that production will begin before the right of withdrawal expires, but if the customer then chooses to exercise the right of withdrawal, the customer must pay all costs incurred up to that point.
The right of withdrawal only applies to private individuals. If you are unsure which products are not covered by the general right of withdrawal, please contact customer service or email.
When the customer shops at Fasadenor.no, the general terms and conditions of purchase are accepted when ordering and it is then approved that production of this type of goods will begin.
If the right of withdrawal is to be invoked, the following applies:
Notify our customer service within 14 days of receiving the goods and completing the withdrawal form.
As a customer, you have the right to examine the goods you have received before a decision on return is made. The examination must be done with caution and must not be more extensive than necessary as the goods must be returned in an unchanged condition. We ask that you return the goods in the original packaging. The order must also be returned complete unless otherwise agreed between Fasadenor.no and the customer.
Fasadenor.no may charge the customer for any additional costs resulting from incomplete returns, or alternatively refuse to accept the return.
Always keep the delivery note until the return is approved by Fasadenor.no
When returning from a customer to us, the customer is responsible for damage that may occur during transport.
If you are not available when your order is delivered, you will be charged for the costs incurred. This also applies to packages that are delivered to a delivery location and are not picked up. You will be charged the costs for the respective product groups that are returned as well as a 99kr handling fee.
GREENHOUSE WARRANTIES FROM FASADENOR.NO
We at Fasadenor.no are proud to offer a wide selection of solid greenhouses from Kløver, with some of Norway’s leading guarantees on the market. We also have a close collaboration with Gmore Greenhouse, which is one of the world’s leading manufacturers of greenhouses.
Our greenhouses from Kløver come with a 15-year storm guarantee to 38 m/s. This means that if your greenhouse were to blow away or collapse due to wind, we will assess the extent of the damage and replace any damaged parts or deliver a completely new greenhouse. It is important to note that this warranty only applies if the greenhouse is anchored to a proper foundation such as a ring wall, slab, concrete foundations or other foundation anchored to the ground. This is our customers’ own responsibility to document. In addition to our storm warranty, we also offer a 15-year parts warranty and factory warranty on all parts of our greenhouses from Kløver. This includes aluminum, bolts, screws, glass and all other parts. If any damage or defects should occur to these parts upon delivery, we will replace them easily and free of charge for you as a customer. Drivhusbutikken.no is obligated to cover all costs for any damage, defects or defects to our greenhouses, according to our warranty scheme.
We have all the glass and parts for the different models in stock at all times, so that you as a customer can feel confident in having a functioning and complete greenhouse when you need it. We encourage all customers to take pictures of the greenhouse when it is fully assembled or installed, so that any disputes or disagreements can be resolved in a simple and fair way. At Fasadenor, we are committed to offering you as a customer a safe and reliable trade with the best guarantees on the market.
Do you dream of having a glass house in your garden? Do you want to use your greenhouse as a gazebo or a garden room? It is entirely possible to do this, but it is important to remember that the interior should be adapted to the climate inside the greenhouse and the conditions there. Greenhouses are not waterproof structures, and there is no guarantee of water leakage on the greenhouses. Therefore, you should use materials and furniture that can withstand moisture, condensation and temperature fluctuations. Fasadenor.no recommends that you use furniture that can withstand outdoor environments in your greenhouses and uninsulated garden rooms. You must remember that greenhouses are not insulated structures either, so dew and humidity will occur. Water and condensation can occur in greenhouses, and it is important to remember to grout the roof with plenty of water when installing the various models. Water can get under the rubber strips and in the joints between glass and profiles when it rains or snows. Plants and watering also contribute to dew and condensation. Good ventilation such as automatic window openers or fans reduces condensation in greenhouses so that you get drier air.
If you need help with installation, we cooperate with the installation company Drivhusgutta AS. They can assist you if needed, and you can agree directly with them about the price and date for setup. If you want to install the greenhouse yourself, you can always contact Fasadenor.no’s greenhouse salespeople for help and tips before and during installation. They can help you as best they can via phone and email during their opening hours. It is important to have clear questions and preferably pictures in advance for an easier dialogue about explaining problems with customer service.
Many of Fasadenor.no’s customers want to assemble their greenhouses themselves. This can be a fun task, but it can also be challenging for some. However, the assembly instructions that come with the greenhouses are good and easy to understand, with pictures that explain the different steps. Fasadenor.no does not assemble greenhouses for customers due to lack of capacity. The customer is therefore responsible for the assembly, and cannot complain about assembly errors or damage that occurs as a result of the assembly. Fasadenor.no can, however, help customers with questions and delivery of parts at the customer’s expense if necessary. The customer is encouraged to contact Fasadenor.no if there is a need for help or clarification regarding the assembly.