Important information about glass in greenhouses
Read carefully before ordering a greenhouse with glass!
Glass gives the greenhouse an exclusive look and a long life, but it also requires care when receiving, installing and using it. Below you will find important information about how glass should be handled, what is covered by the warranty, and how you as a customer can ensure extra security with our GlassService agreement.
Transport damage, glass and warranty – what you need to know:
- All our greenhouses are delivered with tempered safety glass
- Transport damage is always covered, regardless of whether you have purchased a glass agreement or not – as long as the box is marked as damaged upon receipt and we are notified immediately
- Glass is a fragile product, and it is therefore important that you as a customer follow the recommendations in this guide carefully
All our greenhouses with glass are delivered with tempered safety glass, which is up to five times stronger than regular glass. It can withstand weather and temperature fluctuations, but can still break in the event of:
- Point load
- Distorted or tight installation
- Impact or shock
If it breaks, it is pulverized into small, harmless pieces – this is a built-in safety feature. Such breakages are not covered by warranty, but we offer a GlassService agreement for those who want to be extra safe.
Read more and buy GlassService here
2. Important when installing – avoid tension and damage
Incorrect installation is the most common cause of glass breakage. Therefore, follow these tips:
- Glass must not be under tension – install without using force
- Remove dirt, gravel and debris from the aluminum profiles before inserting glass
- Do not use tools to press the glass into place – it should slide in easily
- Avoid installation in strong winds or bad weather
3. What is covered by the warranty – and what is not?
The warranty covers:
- Manufacturing defects in the glass
- Incorrect dimensions
The warranty does not cover:
- Incorrect assembly, pressure or tension
- External damage from wind, snow, children, animals or objects
- Damage that occurs during use or cleaning
- Glass that breaks during assembly
- Transport damage if the item is not marked as damaged upon receipt
4. How to handle receiving glass and greenhouses
Upon receipt, you must inspect the package thoroughly:
- Check the packaging carefully for visible damage or breakage
- Mark the shipment as damaged if there are signs of damage
- Take photos and notify us immediately
This applies even if you have purchased GlassService. Without clear marking upon receipt, neither we nor the carrier will cover the damage afterwards. Exceptions only apply if you have purchased GlassService.
5. Do you want extra security?
GlassService agreement – only 1690,- incl. VAT
For a one-time fee, you get extra security in the event of an accident.
The agreement includes:
- Covering up to 4 glass panes in the event of damage or accident
- Applies to all our greenhouses with tempered glass
- Duration: 12 months from the date of shipment.
- You only pay for shipping or collect the glass yourself
- Must be ordered at the same time as the greenhouse, or at the latest before the item leaves our warehouse
6. Damage after delivery without an agreement?
Don’t have GlassService, and a pane is broken after delivery? We can still help you with new glass at your own expense. Send us pictures and information, and we’ll find a solution together.
Questions?
We’re happy to help!
Email: post@fasadenor.no
Website: www.fasadenor.no